Friday, 8 March 2013

Elgin County Conference Series focuses on customer service

Elgin County Economic Development is pleased to present the next installment in the popular Elgin County Conference Series. On March 27 participate in a day long seminar and workshop focusing on customer service.

Essentials of Service Excellence is an interactive workshop designed to help organizations reach the next level of customer service and create a customer-centric organization. The workshop will focus on the key role that individuals play in creating positive service experiences for customers. Topics presented will include: service excellence essentials, communications excellence, the service process and first impressions. The workshop will be delivered by the Ontario Tourism Education Corporation and will be funded in partnership with the Southwest Ontario Tourism Corporation.

"Quality, consistent customer service is of vital importance to a business’ success,"
said Alan Smith, General Manager of Economic Development for the County. "This workshop will provide Elgin County business owners with the tools and techniques they need to build customer satisfaction and loyalty."

The workshop will take place Wednesday, March 27 from 9 am – 2 pm at the New Sarum Diner. The cost to attend is $30 with a student rate of $20. A continental breakfast and a lunch will be provided.

For more information visit Seating is limited so please pre-register by calling
519-631-1460 ext. 168 or email

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